Winnov offers the following Returns Policy:
Buyer may return standard Products to Seller within 30 days from the date on the packing slip or invoice for a credit or refund of the purchase price paid, less shipping and handling and restocking fees if the Product is unopened and still in its/their sealed package. Unless the product is defective or the return is a direct result of Seller’s error, a restocking fee of 15% may be charged on all returns.
Products may not be returned to Seller without first obtaining Seller’s consent. Buyer must first obtain a “return of materials authorization” (RMA) number from Seller. The request for RMA must be filed with Seller and shall include purchase order number, approximate date shipped and any and all other identifying numbers (such as invoice number, date of invoice, P.O. numbers, etc.). Each request for return of Products should state the type and quantity of goods, the part numbers and the reasons for the return. If return authorization is granted, a RMA number from Seller will be issued.
Buyer must ship the Product to Seller within fifteen (15) days of the date that Seller issues the RMA. Products shall be returned in a clean, well packaged condition. No credit allowance on defectives will be made and no replacement for defectives will be shipped in any event, unless the alleged defectives are, among other things, established to Seller’s satisfaction after suitable testing and inspection by Seller.